Author(s) :

David G. I. Heinrich, Ian McAndrew, Jeremy Pretty.

Volume/Issue :

Abstract :

Abstract: Data from an online human factors survey of 59 remote operations professionals was analyzed to understand how automation, alarm management, and human-computer interaction affect dynamic shift work pattern workers. This research found a need for increased vigilance when working with automated systems, specifically in space operations. Subsequently, the study suggests that training and crew resource management are critical components of an effective operations center. Informed crews who work efficiently as a team are better able to mitigate automation bias, ineffective alarm management, and less than optimal human-computer interaction implementation. Furthermore, incorporating lessons learned in space operations programs could help decrease overall risk to individual on-orbit assets if leaders invest in proper documentation and continuity concepts while also prioritizing incorporating outside lessons learned into their programs. Index Terms: Automation, Alarm Management, Human-Computer Interaction

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21